Shipping Return and Exchange Policy

Shipping Policy

We ship orders as quickly as possible! Please allow 3–5 business days for your order to be processed and packaged before shipment. While some orders may ship sooner, we ask that customers allow the full processing timeframe during busy periods, holidays, or new collection launches.

Shipping rates are calculated at checkout based on the weight of the package and the number of items ordered.

Once your order has shipped, you will receive a confirmation email with tracking information. Please ensure your shipping address is entered correctly at checkout, as we are not responsible for packages shipped to incorrect addresses provided by the customer.

If you have any questions regarding your order or shipping, please contact us at jackie@jackiecano.com.


Return & Exchange Policy

We want you to love your purchase! If you are not completely satisfied, returns and exchanges must be initiated within 7 days of the delivery date to qualify.

After the 7-day window has passed, items are no longer eligible for return or exchange.

Customers are responsible for all return shipping costs unless the item arrives damaged or incorrect.

Return & Exchange Eligibility

Items are eligible for return or exchange only if:

  • Tags are still attached
  • Item has not been worn, washed, or altered
  • Item is in original condition
  • Return/exchange request is submitted within 7 days of delivery
  • Approved returns are shipped back within 4 days of return approval

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

  • Sale or clearance items
  • Accessories
  • Bodysuits
  • Intimates or swimwear
  • Customized or personalized items

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging so we can assist you as quickly as possible.

How to Start a Return or Exchange

To begin a return or exchange request, please contact us at jackie@jackiecano.com with your order number and reason for the return/exchange. Once approved, return instructions will be provided.

Please note: Original shipping charges are non-refundable.